Discover solutions to:
•
Better align operations and application development
within your organizationís business needs
•
Automate communication between the operations
and applications development group
•
Automate and manage the application
development process
•
Efficiently track and report software changes
•
Implement effective applications for your
organizationís service and support requirements
Learn how these solutions can benefit your organizationís service and support requirements by:
•
Streamlining the identification, tracking and
resolution of end-user issues and problems
•
Utilizing available innovative knowledge tools to
speed the problem resolution process
•
Improving service productivity while making
end-users self-sufficient
•
Delivering more/faster/better with less
•
Integrating development and operations processes
•
Supporting emerging technologies
•
Controlling application development
•
Managing source across multiple projects
8:30-9:00
Breakfast and Registration
9:00 - 9:05
Welcome
9:05 - 9:45
Unicenter Service Desk
Service Plus Presentation
9:45 - 10:00
Break
10:05 - 10:50
AllFusion Harvest Change
Manager Presentation
10:50 - 11:15
Integrated Unicenter Service Desk
Service Plus/AllFusion Harvest
Change Manager Demonstration
11:15 - 11:30
Wrap up with Q&A
Holiday Inn On King
Toronto, ON
December 9, 2003
To Register:
Click here
